How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Samsung ML-2160 With new windows 10, I am unable to print

Customer Question

Samsung ML-2160
With new windows 10, I am unable to print with Samsung ML-2160, although it was possible with windows 8.1
Even a computer engineer could not make it work.
I have also "Brother"printer which is compatible with windows 10.
What do I have to do ?
Submitted: 1 year ago.
Category: Printers
Expert:  Joel Kalman replied 1 year ago.
Hello. My name is ***** ***** I can help you solve your problem. You need to uninstall all the software for your Samsung ML2160 printer.
Expert:  Joel Kalman replied 1 year ago.
On your Windows 10 computer go to Control Panel > Programs > Uninstall a Program. Use the Start in the lower left corner of your screen and search for Control Panel. Use the opposite button on your mouse or trackpad to place it on your Start menu and create an icon on your desktop, if you do not already have one, because we will be using Control Panel a lot. Uninstall all programs for your Samsung ML2160 printer, one at a time, being very careful to read the warnings before selecting OK, because it is easy to select other programs by mistake while you are scrolling. Please let me know when you have done this.