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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having trouble printing. I get a message that says printer

Customer Question

I am having trouble printing. I get a message that says printer in error state. Can u help me. I am an old woman and not too savvy.
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Bonnie. Is this message on the printer screen or on the computer?What specific error code/number, if any, shows on the printer screen?