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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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I have a Canon Pixma MG 2100 and havi g a problem i need help

Customer Question

I have a Canon Pixma MG 2100 and havi g a problem i need help with
Submitted: 10 months ago.
Category: Printers
Expert:  Sowrav D. replied 10 months ago.
Can you please explain your problem ?
Customer: replied 10 months ago.
Yes my printer got jammed with paper i was able to unjam it but now lots of lights flashing and i can't get it to work
Expert:  Sowrav D. replied 10 months ago.
Are you able to remove the paper completely or the paper got torn ?
Customer: replied 10 months ago.
It was in pieces but I'm pretty sure i got it all
Customer: replied 10 months ago.
I also unplugged it and plugged it back in turn it off turn it on again things like that to see to reset it but that didn't work either
Expert:  Sowrav D. replied 10 months ago.
Please open the printer cover and let me know if the cartridges can move freely or not ?
Customer: replied 10 months ago.
What's flashing on it is like a triangle orange then next to it too I think that means like a copy and then after the 2 comes up flashing then flashes P and then the color ink and the black ink is blinking but their new cartridges so it doesn't need that so pretty much every light is blinking triangle then it'll say 2 copies but then it flashes to P in the color ink in The Black Keys are flashing and the 8 x 5 x 11 is flashing
Customer: replied 10 months ago.
Sowrav r u still there
Expert:  Sowrav D. replied 10 months ago.
Thanks for the information, if all the lights are blinking together, it means there is a hardware problem. Did you checked, if the cartridges can move freely or not, as I asked you in my previous reply ?
Customer: replied 10 months ago.
Oh ok checking now the ink cartridges
Expert:  Sowrav D. replied 10 months ago.
OK, thanks.
Customer: replied 10 months ago.
Customer: replied 10 months ago.
I just sent u two pics of the lights flashing
Expert:  Sowrav D. replied 10 months ago.
Thanks, ***** ***** cartridges move to the replacement position, when you open the printer cover ?
Customer: replied 10 months ago.
Cartridges r fine but they r way iver on right side
Customer: replied 10 months ago.
Usually it moves back and forth where u can reach thrm better
Customer: replied 10 months ago.
This printer is not old at all I didn't get it but about a year ago or so and the cartridges are brand new too and like I said it got a paper jam I got the paper out and ever since these lights have been flashing and I can't get it to work but it's not sliding backward the ink cartridges are all the way to the right usually it'll slide over and it's not
Customer: replied 10 months ago.
R u still there
Customer: replied 10 months ago.
Sowrav r u still with me?
Customer: replied 10 months ago.
Hello
Expert:  Sowrav D. replied 10 months ago.
Yes, thanks for the update, I really appreciate the detailed reply. Now, as you can see the cartridges do not stay in the normal position when you open the printer cover. It means the sensor of positioning the cartridges is not working properly. This can only happen, when we forcefully remove any jammed paper. As you said that the paper was in pieces, it means you may have removed the paper in a wrong way and that could have damaged the sensor. A printer is consist of various sensors and they are very delicate parts, if we do not remove anything from the printer in proper way, the sensor get damaged easily. Sometimes a paper jam can also cause this problem and the customer face this type of problem after removing the paper in one piece. The problem can be solved just by replacing the sensor, but unfortunately it cannot be done at home, because to replace the sensor, the printer have to completely dismantled.
Customer: replied 10 months ago.
Cartridges i can't move freely
Expert:  Sowrav D. replied 10 months ago.
Did you saw my last reply ?
Customer: replied 10 months ago.
Yes just saw it u disappeared on me
Customer: replied 10 months ago.
But why am i bei g charged 16 bucks and 23 bucks
Customer: replied 10 months ago.
I want a refund ur site said quarantee
Customer: replied 10 months ago.
Plus i never authorized the 23
Customer: replied 10 months ago.
I want my 23 and my 16 back on my card
Customer: replied 10 months ago.
How long will that take or should i call my bank right now