How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Installed PIXMA MX492.says it connects to router, shows up

Customer Question

Installed PIXMA MX492.says it connects to router, shows up on network map, but no device can print thru the network. Running windows 10 on this pc and 8.1 on the other. Had a communication problem with the previous printer, that is why we bought a new one. Every other device connected to the network are functioning properly
Submitted: 6 months ago.
Category: Printers
Expert:  Kamil Anwar replied 6 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 6 months ago.
Expert:  Kamil Anwar replied 6 months ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.

Related Printers Questions