How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Louie Your Own Question

Louie, Technician
Category: Printers
Satisfied Customers: 11246
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Printers Question Here...
Louie is online now
A new question is answered every 9 seconds

My printer is stuck with a number of pages of paper in it.

Customer Question

My printer is stuck with a number of pages of paper in it. It is showing an error 6000. How do I fix it?
Submitted: 6 months ago.
Category: Printers
Expert:  Louie replied 6 months ago.
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, error code 6000 technically is described as "line feed error" or commonly referred to as a jam; either a paper jam or a carriage jam as sensed by the MX430 (even if falsely).Proposed preliminary tries (if have not been done) if it were a carriage jam:• search/remove any foreign object even bits of paper along the carriage path;• clean the printhead;• clean the encoder strip. To remove the paper jam, the approach/instructions would largely depend on where the paper jam is. Please click HERE.

Related Printers Questions