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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22003
Experience:  Computer networking/repair. 12+ years experience.
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Canon mx472- receiving recurrent message "can replace cartridge&q

Customer Question

canon mx472- receiving recurrent message "can replace cartridge". trouble shooting included removing and replacing new cartridges. Then an error "cover open" opened and reclosed several times. Then returns same can replace cartridge error
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I'll advise further if needed.Nathan
Customer: replied 10 months ago.
followed all but hard reboot because I cannot reach the power cord- cleaned all contacts. still getting cartridge error
Customer: replied 10 months ago.
found power connection. giving it 5 minutes without power.
Customer: replied 10 months ago.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then releasethe results- all above performed with no change. pls advise.
Customer: replied 10 months ago.
the results- all above performed with no change. pls advise.
Expert:  Nathan replied 10 months ago.
Thank you for trying.Note: Please reply only once, sending multiple messages pushes you down the queue and I don't see them.
Expert:  Nathan replied 10 months ago.
Please repeat the steps once more, ensuring that you are using genuine/oem canon cartridges (not generic or refilled ones).If the problem persists after this, it would unfortunately indicate a hardware failure (bad printhead or control board). The head is a "wear item" that fails with age/use. As this is a 2014 model printer, it is well into its maximum 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead assembly, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know. Best regards, ***** ***** for the news,Nathan
Customer: replied 10 months ago.
Thanks. New printer on the way. Sorry for multiple requests. 79 yr old mother nagging incessantly for her cruise boarding docs.
Expert:  Nathan replied 10 months ago.
That's ok, I just wanted to explain the delay and that I was not purposely ignoring you. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1PNote that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0CAlternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQwhile a color model is about twice that: http://amzn.to/1n4I7Q5 If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan. Thank you, ***** ***** a good day,Nathan