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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20312
Experience:  Computer networking/repair. 12+ years experience.
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My printer needed a new 56 cartridge I bought and put a new

Customer Question

My printer needed a new 56 cartridge I bought and put a new one in. now it makes a lot of loud noises and wont print.what am I doing wrong?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I went to the manual in troubleshooting and tried to restore it to factory level did not work.I am lost.
JA: Anything else I can tell the Printer Technician before I connect you two?
Customer: When I turn the computer on it makes loud clacking noises but will not push the paper forward(there is no paper Jam)and will not print when I try to copy a paper.
JA: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I'll advise further if needed.Nathan