How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My new MG3520 printer says it is not connected to the network.

Customer Question

my new MG3520 printer says it is not connected to the network. This is wireless. The IJ network tool did not load. Where do I go from here.
Submitted: 6 months ago.
Category: Printers
Expert:  Shefin replied 6 months ago.
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. May I know the operating system you are using? Is it Windows 7? Do you have a printer USB cable with you? (just for setting up wireless) Can I access your computer remotely and check the issue? Thank you.S H E F I N

Related Printers Questions