How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan, Engineer
Category: Printers
Satisfied Customers: 19580
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I need to get my HP 7612 fixed. My zipcode is 98144. Can you

Customer Question

I need to get my HP 7612 fixed. My zipcode is 98144. Can you tell me where I can take it?
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If no change, this would confirm a hardware fault, which would indeed require repairs.
However, repairs are simply not practical. This is a 2014 machine that was designed for a maximum 3year service life, which it is well into at this point. You would spend $200+ for repairs, while you could buy a brand new and better printer with a fresh warranty for about $80.

Depending how you'd like to proceed, I can advise on finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,