I'm sorry about the issue. Please try the following fix:
Please reply at the box below to continue. Thank you.
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I can send you the refund link if you want.. Or, I can connect via remote support and try to fix this issue directly. Our secure remote connection service is guaranteed, meaning if I cant solve the issue then you would still be entitled to a full refund.
Would you like to try that service, or should I go ahead and send you the refund link now and we can stop here?