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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just replaced my HP office jet Pro 8620 printer with a new

Customer Question

Just replaced my HP office jet Pro 8620 printer with a new one - exact same model.
Installed the software. Set up the wireless. Trying to print a job and the printer is idle and the screen says cannot find printer… Any tips on how to connect?
Submitted: 6 months ago.
Category: Printers
Expert:  Jason Jones replied 6 months ago.


I am the person that will be helping you today.

When you setup the printer to connect to the wireless signal, did it connect or did it give you an error message?

I will be standing by, looking forward to your response.

Thank you,

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