How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My MFC-J485DW wireless printer has not worked since we

Customer Question

My MFC-J485DW wireless printer has not worked since we switched form Comcast internet to Century Link internet. How do I fix this?
Submitted: 6 months ago.
Category: Printers
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 6 months ago.
I don't have the extra dollars for remote connection. Can you please just tell me what to do? I'm using Windows 10 and it's a Brother printer
Expert:  Cody replied 6 months ago.

If it's connected to the wireless network it may have grabbed a new ip address.

Run the below program to see what the IP address is.

Customer: replied 6 months ago.
I'm not happy with this. My question is not answered. Ran the program you sent and got a list of IP numbers but have no idea what to do with them
Expert:  Cody replied 6 months ago.

look for one that has a random name or something with Brother in it, you're looking for the IP address of the printer

From there put the ip address into a web browser to confirm it's the printer example

Related Printers Questions