Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
If it's connected to the wireless network it may have grabbed a new ip address.
Run the below program to see what the IP address is.
look for one that has a random name or something with Brother in it, you're looking for the IP address of the printer
From there put the ip address into a web browser to confirm it's the printer example 192.168.1.10