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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper jam sign won't go out. 't have a paper jam

Customer Question

paper jam sign won't go out. Don't have a paper jam
Submitted: 8 months ago.
Category: Printers
Expert:  Sowrav D. replied 8 months ago.

The problem you are facing can be caused due to carriage jam or any mechanical fault of the printer. Please turn off the printer then, open the printer cover and try to slide the cartridges with your hand and let me know, if you are able to do so or not ?