Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
What is the operating system on the computer.
how is the printer connected to the computer usb or wifi?
Power off the printer and then uninstall the printer driver from the computer and then restart the pc.
Reinstall the printer driver and select the usb during the install selection.
open devices and printers folder and then remove the printer installed in there reboot pc and then reinsall it back from the disk you got with the printer.