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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp lap top won't recognize my canon printer--keeps giving

Customer Question

my hp lap top won't recognize my canon printer--keeps giving me "e print"
Submitted: 12 months ago.
Category: Printers
Expert:  Michelle replied 12 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the operating system on the computer.

Customer: replied 12 months ago.
windows 8
Expert:  Michelle replied 12 months ago.

how is the printer connected to the computer usb or wifi?

Customer: replied 12 months ago.
usb
Expert:  Michelle replied 12 months ago.

Power off the printer and then uninstall the printer driver from the computer and then restart the pc.

Reinstall the printer driver and select the usb during the install selection.

Customer: replied 12 months ago.
I don't get the canon option in choosing printer--just hp e print
Customer: replied 12 months ago.
how do i uninstall?
Expert:  Michelle replied 12 months ago.

open devices and printers folder and then remove the printer installed in there reboot pc and then reinsall it back from the disk you got with the printer.