Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the printer?What type of ink are you using?
What type of ink are you using?
Are you using genuine/oem brother inks, or generic/refilled cartridges?
I'm not asking for the cartridge size/number. That would be the same either way, I just need to confirm if you are using the cartridges that are actually from brother, or if they are the "compatible" generic cartridges.
Yes to what?This is not a yes or no question. Please try to give as much specific detail as possible, as having all the necessary information is the only way I can give you an accurate assessment.
I will assume you mean oem/genuine brother ink.
Do you have another cartridge you can try?
Thank you for confirming.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
The initial cleaning you've done from the menu was appropriate.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
I have to caution you up front though that the manual cleaning process is messy and time consuming, as well as difficult as brother heads are not removable and are not serviceable
It also has a very low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.
Realistically, it’s probably time for a new printer. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. At this point the printer has served its designed maximum lifespan more than twice over and has greatly exceeded any value that could be reasonably expected of it.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
That said, it doesn’t hurt to try, if you wish. Let me know and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.
Best regards, ***** ***** for the news,
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Do you need more help with this?