I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
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Thank you. Can you please put a document or photo faced down on the printer's glass, then use the Copy option / button on the printer, does it make a copy or not?
Please try the following fix:
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