Hello and thanks for using JustAnswer. I look forward to assisting you today with the best answer possible.
Would you like me to remote in your computer and fix this issue?
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=9985e7c9-b622-4f41-b547-42b5d649d921
Then click "I Agree"
Then download and run the Elsinore Screen Connect.