Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
You mentioned two printers.. And both are having issues.
Whats the name brand and model of each printer?
Also, I need to know some info about the computer you are trying to print from.
Is it a Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.