Printer Repair Questions? Ask IT Technicians for Answers ASAP
There may be some fragments of paper still stuck inside the printer.
To clean it out, try pushing a piece of stiff card through the paper slot and all the way through the machine.
Let me know if that helps?
With the thick card, you will need to manually push it through by hand if possible.
If that doesn't clear the blockage then the printer will need to be disassembled.