Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please let me know the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Thank you.Do you get any error message when you try to print also are you able to print other files?
Hello and thanks for using JustAnswer.
I am another expert and I would love to assist you with your problem.
Would you like me to remote in your computer and fix the issue ?