Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
How do you connect the printer to the computer? Using USB cable?
May I know the exact model number of the printer?
S H E F I N
Can I access your computer remotely and help you install the printer?
Let me give you that offer without any additional cost.
Please go to the link below, click Download listed under All-In-One: TeamViewer full version.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.