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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a question about a fax machine, but it is not in my

Customer Question

I have a question about a fax machine, but it is not in my possession. It belongs to my father and he's been having problems for months. He as able to receive faxes, but is unable to send one. It is a Canon Pixma MX490. The error message that is displayed is NG 059. Does this make sense and are you possible able to help? FYI...I am NOT mechanically inclined.
Thank you,
Claudia
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Claudia.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

Customer: replied 8 months ago.
1) Shared
2) Landline from local phone/cable
3) I don't think so
Expert:  Nathan replied 8 months ago.

I need to know specific details, it makes a significant difference if this is a cable based phone line.

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