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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14563
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Deskjet 3520 e-ALL-IN-ONE Series printer. I have a

Customer Question

I have a Deskjet 3520 e-ALL-IN-ONE Series printer. I have a document jam of some kind. I put a half sheet of photo quality paper in to copy a small photograph and it is still in there and I cannot see it. The printer will work from printing from My Documents but it will not copy properly.
If you can help me, I would be most grateful
Thank you.
Bill Pullen
The Villages, Florida
Submitted: 7 months ago.
Category: Printers
Expert:  John replied 7 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Please follow the steps 1 to 6 under "Solution three: Clear the paper jam from the printer" clicking here ====> Paper Jams HP 3520 <=== Click Here

Please keep me posted.


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