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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Lost connection on printer, unable to print printer showed

Customer Question

lost connection on printer
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: unable to print printer showed connection lost
JA: Is there anything else important you think the Printer Technician should know?
Customer: printer is hp 6500 wireless
JA: Our top Printer Technician is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Printer Technician in on everything we've discussed. You can go back and forth with the Printer Technician until you're 100% satisfied. We guarantee it.
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know the operating system installed on the computer connected to the printer

Customer: replied 8 months ago.
mac iOS
Customer: replied 8 months ago.
el capitan
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 8 months ago.

how is printer connected usb or wifi

Customer: replied 8 months ago.
wifi
Customer: replied 8 months ago.
printer wifi is on
Expert:  Michelle replied 8 months ago.

There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($23). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance.

Customer: replied 8 months ago.
continue with original option
Expert:  Michelle replied 8 months ago.

click on apple menu..preferences
click on print and scan
if you see the printer listed click on it to select it and click on the minus sign to remove it
then on the printer, go to setup option and under wireless settings check if the printer is connected to the router
you will see the wifi light on or blinking if its turned on
then on the mac, in the print and scan window, click on plus sign to add the printer
if it shows up sleect it and follow onscreen steps
if the printer does not show up let me know and i will suggest further

Customer: replied 8 months ago.
not showing up
Expert:  Michelle replied 8 months ago.

on the printer sleect setup, wireless lan setup, check if it shows the printer connected to your router

Customer: replied 8 months ago.
it is not showing my printer but another of our printers
Customer: replied 8 months ago.
it does however recognize nearby printer
Expert:  Michelle replied 8 months ago.

did you check on the printer itself...on the printer check under wlan setup does it show connected to your router

Customer: replied 8 months ago.
Did a print out wireless on and working It says printer cannot find access point
Expert:  Michelle replied 8 months ago.

ok got it..give me a minute..let me check

Customer: replied 8 months ago.
It also failed net work name
Customer: replied 8 months ago.
Network status offline
Customer: replied 8 months ago.
It recognizes router name
Expert:  Michelle replied 8 months ago.
  1. On the printer control panel, select the Setup, Network, or Wireless menu.

  2. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

  3. select the router name and then it will ask for wifi password

  4. enter the password ***** it should be able to connect

  5. let me know once it says connected to access point

Customer: replied 8 months ago.
Ok tried that that unable to add digits other than 0
Customer: replied 8 months ago.
If I try only letters are displayed
Expert:  Michelle replied 8 months ago.

use the keypad just like you do on your phone