Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know the operating system installed on the computer connected to the printer
how is printer connected usb or wifi
There is an optional Remote Connect Service - Quick ResolutionRemote access is an optional additional service offer with a minimal one-time flat fee ($23). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance.
click on apple menu..preferencesclick on print and scanif you see the printer listed click on it to select it and click on the minus sign to remove itthen on the printer, go to setup option and under wireless settings check if the printer is connected to the routeryou will see the wifi light on or blinking if its turned onthen on the mac, in the print and scan window, click on plus sign to add the printerif it shows up sleect it and follow onscreen stepsif the printer does not show up let me know and i will suggest further
on the printer sleect setup, wireless lan setup, check if it shows the printer connected to your router
did you check on the printer itself...on the printer check under wlan setup does it show connected to your router
ok got it..give me a minute..let me check
On the printer control panel, select the Setup, Network, or Wireless menu.
Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.
select the router name and then it will ask for wifi password
enter the password ***** it should be able to connect
let me know once it says connected to access point
use the keypad just like you do on your phone