Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what is the model number of the printer and how would you like to be installed on the Acer computer USB or Wireless.
Let me know what operating system you have on the Acer Aspire.
It's Win 7, Wireless, MFC- J480DW...I think it best if you remote in?
Secure Remote Assistance is an additional service you must be getting the option popup on your screen which you can opt for and if you do not see let me know so that i can send you manually.
I keep replying, but it disappears! Please can you remote in....there's no pop-up. Back in 30 mins...please use this PC.
yes please let me send you the offer.
Accept the offer then i will be able to send you the remote link to run.
Ouch!, That's a month's worth of questions...I'm sure you can do a bit better than that?
Ok, How about $30?
Are you still there?
I guess not?
OK, I'll keep trying myself if you've gone.
First I'll uninstall all Brother software
Next I'll reboot PC, Printer and modem
were you able to reinstall and make the printer work?
No, in the end I ended up paying for somebody at JA to remote in...for about 6 hours and it still doesn't work. They want me to reload WIN 7, which means I will have to reload all my applications including MS Office and I dont have a working CD ROM. I tried Brother, but they had to go home at 5pm. I've re-installed my old MFC (in about 5 mins). I just hope it will last until somebody figures out how to get a new MFC working with a simple Acer PC. You can have a look if you like, but I can't afford to pay any more. It would be cheaper to buy an Epson or HP...and install it in 5 minutes!
I will open this question to other experts for there view and input.
I'm will to pay a NZ$40 bonus to anybody who can fix it without me doing anything significant at my end (like reloading WIN 7)?
let me know when you are online i will send you a remote link
Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
I understand the difficulties that you have had getting anyone to solve your problem. I can do it, but I will need your cooperation. Please let me know when you are ready to continue.
OK, I'm here and I've already paid for remote assistance.
I do not see any record of your receiving any remote assistance. You mentioned it with the previous expert, but you did not get a formal offer, and you were not charged.
I can help you install your printer software, either with or without remote assistance, but I will need your cooperation either way. We can work on this later, when we are both available online. I look forward to it!
I remember entering my details and I now have an (as yet) unidentified payment of NZ $41.92. I remember waiting for a few seconds while the payment went through. It was not the previous expert it was the one before (I re-entered the original question).
Hi. I don't have access to the original question. Did you give a rating, either positive or negative? You don't get charged until you rate the service you have received. You can contact Customer Service for a refund, if you were not satisfied.
This was it...... Additional Service Details
Thursday, March 24, 2016 11:15 PM (GMT+ 12)
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Right. But that was not a formal offer. Did the remote connection through Team Viewer actually occur, where you gave him your id and pw?
Yes, I've since realised that (although I didn't want to believe it) the fault almost certainly lies in my OS (WIN 7) I think it has become corrupted and needs to be reloaded. What's the best way to go about this? I have a portable 2TB HDD, all of my business files are backed up to dropbox and my emails should be backed up with the hosting provider (I'd still like to back them up - just in case). BTW I loaded the printer first time on my Asus LT running WIN 7. Any suggestions would be most welcome. Thank you - Ken
Are you having a problem printing on your Asus or your Acer, or both?
Asus worked perfectly first time. Acer Aspire is the problem.
Smiley face time?
Sir or Madam, what is the Operating System on the Laptop in question?
Hi, It's the OS (WIN 7) that's corrupt. However, I can't reload it because that means exporting all of my Outlook files (back up) then reloading MS Office 2013 (MS reckon my code is invalid and I don't have discs). So I've connected an old PC to the new printer and will run the new printer off that until I can sort this system out. I daren't risk losing any emails as by law I must keep them for 7 years! Yes, the email server provider keeps a copy and the rest of my files are on drop box, but I'll just manage as is for the time being. Thanks - Ken
So you no longer need assistance?
these utilities from microsoft will recreate the entire print system
they will also remove all printers so if you have other printers that do work they would have to be re installed
I have had good success with them when it was something in the print system that was corrupted. If it is a larger issue that is affecting other parts of the operating system it may not work
as fpr the outlook those can be backed up and restored fairly easily
you just have to copy the pst file to a safe place
then when you re install outlook go to data management and add them it back.
the programs in the link above will not affect the outlook just the printers. I put that there to let you know that i can help if you did decide to re install the op system. personally it seems a pain just for a printer.