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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need technical help to install my new

Customer Question

Hello! I need technical help to install my new BrotherHL-3140CW/HL-317OCDW in USA.
I am a VERY SENIOR Sr Citizen and am at a loss. I cannot make my CD-ROM work, nor
can I understand the instructions for Wireless Interface Users-of which I believe I am,
as I have wi-fi on my computer. ALSO, " to use the machine from a computer I must
install the printer driver>!!! ??
thank you for your help
***** *****
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Do you have a printer USB cable with you?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 8 months ago.
HelloShefin: Sorry, but my sound isnot working. Willhave to take care of that, so will contact Brother laterElizabeth.
Expert:  Shefin replied 8 months ago.

Hi,

Please be back if you have any issues.

Thank you.

S H E F I N

Customer: replied 8 months ago.
I may do that later. Thank you.E Patterson
Expert:  Shefin replied 8 months ago.

Hi,

You are most welcome!

Shefin