How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Uverse installed a new wireless access point to solve some

Customer Question

uverse installed a new wireless access point to solve some problems. the access code changed. i am able to access the new code on all of my devices with the exception of my canon mx472 printer.
when i follow the instructions to reset the password ***** the printer to access the new wireless, it does not not connect.
Submitted: 7 months ago.
Category: Printers
Expert:  Kamil Anwar replied 7 months ago.

Have you tried the WPS method?

Customer: replied 7 months ago.
does not find it that way either
Expert:  Kamil Anwar replied 7 months ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks