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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20449
Experience:  Computer networking/repair. 12+ years experience.
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Epson, wf-4630, error code 0xf1, when turn on

Customer Question

Epson, wf-4630, error code 0xf1, when turn on
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, San.

Can you tell me how long you've had the printer for?

Customer: replied 8 months ago.
about 4 months
Expert:  Nathan replied 8 months ago.

Thank you for confirming.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use, though it should last a few years, not a few months.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that. Luckily, this is new enough to still be under the epson 1 year warranty, and can file a warranty claim to have them replace it.

Let me know how the reset goes, and I'll help with contact info to file a warranty claim at that point if needed.

Best regards, ***** ***** for the news,

Nathan

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Expert:  Nathan replied 7 months ago.

Do you need more help with this?