How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer and fax do not work. I have unplugged it and

Customer Question

my printer and fax do not work. I have unplugged it and replugged it but only hear a noise and then the HP appears. Then the board appears with the fax, copy etc but it does not work
Submitted: 1 year ago.
Category: Printers
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 1 year ago.
comcast
Expert:  Joel Kalman replied 1 year ago.

Is your computer a pc or a mac?

Customer: replied 1 year ago.
mac
Expert:  Joel Kalman replied 1 year ago.

Is your printer connected to your router with an Ethernet cable or to your computer with a usb cable?

Customer: replied 1 year ago.
no. please help me with
Customer: replied 1 year ago.
instruct me how to do it
Expert:  Joel Kalman replied 1 year ago.

Does your printer work to make copies, not using the computer?

Customer: replied 1 year ago.
I just tried it
Customer: replied 1 year ago.
I hear it humming now (or some sound). Should I try to print?
Expert:  Joel Kalman replied 1 year ago.

That is good news. There is nothing wrong with your printer, but it is not connected to your computer or to your router. That is the reason that it will not print. Is your mac a desktop or a laptop computer?

Customer: replied 1 year ago.
It is a desktop......not sure what you mean by not connected to the computer or router...and, if so, what do I do?
Expert:  Joel Kalman replied 1 year ago.

I am asking for information, so that I can determine what is the best way to connect your printer. Is your computer located next to your printer?

Customer: replied 1 year ago.
the computer is next to the printer
Expert:  Joel Kalman replied 1 year ago.

Okay. Good. You need to get a usb printer cable. You can purchase one at any convenience store for under $10. Or you can go to Best Buy or Fry's. It may cost slightly more at an electronic store, but it may be easier to find, since you do not really know what you are looking for.

Customer: replied 1 year ago.
If I get the USB printer cable, then what do I do with it?
Customer: replied 1 year ago.
Would you be able to fix it without the USB printer cable?
Expert:  Joel Kalman replied 1 year ago.

You will plug the square connector into the back of the printer and the flat end into a usb port on your computer. What model is your mac, or hos old is it?

Customer: replied 1 year ago.
It is pretty newan IMAC
Expert:  Joel Kalman replied 1 year ago.

The problem cannot be solved without a cable. How many years old is your iMac?

Customer: replied 1 year ago.
a year or two at most
Expert:  Joel Kalman replied 1 year ago.

Okay. Good. So it has usb ports, and you can use one of them to connect your printer to your computer. After you do that, we have to install the software for your printer with the connection we made. I can show you how to do that, but first you need the cable. This question will stay open for one week, if you cannot get the cable today.

Customer: replied 1 year ago.
Thank You
Expert:  Joel Kalman replied 1 year ago.

If you can get it today, I will be here for several hours. I will not be online tomorrow.