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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer and fax do not work. I have unplugged it and

Customer Question

my printer and fax do not work. I have unplugged it and replugged it but only hear a noise and then the HP appears. Then the board appears with the fax, copy etc but it does not work
Submitted: 8 months ago.
Category: Printers
Expert:  JKalman replied 8 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 8 months ago.
comcast
Expert:  JKalman replied 8 months ago.

Is your computer a pc or a mac?

Customer: replied 8 months ago.
mac
Expert:  JKalman replied 8 months ago.

Is your printer connected to your router with an Ethernet cable or to your computer with a usb cable?

Customer: replied 8 months ago.
no. please help me with
Customer: replied 8 months ago.
instruct me how to do it
Expert:  JKalman replied 8 months ago.

Does your printer work to make copies, not using the computer?

Customer: replied 8 months ago.
I just tried it
Customer: replied 8 months ago.
I hear it humming now (or some sound). Should I try to print?
Expert:  JKalman replied 8 months ago.

That is good news. There is nothing wrong with your printer, but it is not connected to your computer or to your router. That is the reason that it will not print. Is your mac a desktop or a laptop computer?

Customer: replied 8 months ago.
It is a desktop......not sure what you mean by not connected to the computer or router...and, if so, what do I do?
Expert:  JKalman replied 8 months ago.

I am asking for information, so that I can determine what is the best way to connect your printer. Is your computer located next to your printer?

Customer: replied 8 months ago.
the computer is next to the printer
Expert:  JKalman replied 8 months ago.

Okay. Good. You need to get a usb printer cable. You can purchase one at any convenience store for under $10. Or you can go to Best Buy or Fry's. It may cost slightly more at an electronic store, but it may be easier to find, since you do not really know what you are looking for.

Customer: replied 8 months ago.
If I get the USB printer cable, then what do I do with it?
Customer: replied 8 months ago.
Would you be able to fix it without the USB printer cable?
Expert:  JKalman replied 8 months ago.

You will plug the square connector into the back of the printer and the flat end into a usb port on your computer. What model is your mac, or hos old is it?

Customer: replied 8 months ago.
It is pretty newan IMAC
Expert:  JKalman replied 8 months ago.

The problem cannot be solved without a cable. How many years old is your iMac?

Customer: replied 8 months ago.
a year or two at most
Expert:  JKalman replied 8 months ago.

Okay. Good. So it has usb ports, and you can use one of them to connect your printer to your computer. After you do that, we have to install the software for your printer with the connection we made. I can show you how to do that, but first you need the cable. This question will stay open for one week, if you cannot get the cable today.

Customer: replied 8 months ago.
Thank You
Expert:  JKalman replied 8 months ago.

If you can get it today, I will be here for several hours. I will not be online tomorrow.

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