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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The 10.11.3 oil doesn't recognize the WF5190 via WiFi after

Customer Question

The 10.11.3 oil doesn't recognize the WF5190 via WiFi after a down period. Once worked very well. The printer seems to recognize the proper network.
Have tried all probable passwords but none is excepted.
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.


I'm sorry about the issue. What's the exact error or message?

Is the printer asking for the Wi-Fi / wireless password ***** passphrase?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

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