I'm sorry about the issue. What's the exact error or message?
Is the printer asking for the Wi-Fi / wireless password ***** passphrase?
What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.