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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Kerrie, I have a HP Color Laserjet 400 series printer and I

Customer Question

Hi Kerrie, I have a HP Color Laserjet 400 series printer and I keep getting the 49 error turn off and turn back on very annoying
JA: Thanks. Can you give me any more details about your issue?
Customer: Every Time I try to print i get this error it just started 4 days ago and nothing has changed
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 7 months ago.
Category: Printers
Expert:  JKalman replied 7 months ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Expert:  JKalman replied 7 months ago.

How is your printer connected to your network? Ethernet cable to router or usb cable to computer?

Customer: replied 7 months ago.
Windows 7 pro
Expert:  JKalman replied 7 months ago.

Your HP400 model printer does not have wifi capability.

Customer: replied 7 months ago.
it does I am connected to it by WiFI now
Expert:  JKalman replied 7 months ago.

Okay. I see that now. It is an option with your model.

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