How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Officejet 5740.Verizon cleared up my slow internet. BUT

Customer Question

Officejet 5740.Verizon cleared up my slow internet. BUT changed my WPA security password ***** out said run wireless setup wizard to re enter your WPA security passphrase. Can I do it with your help Thanks A Christina Giannini (###) ###-####
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What happens when you go through the wireless setup on the printer's screen? What happens when you enter your new wireless / wi-fi password ***** the printer? Is there any error or message?

Do you mean you have lost your wpa password ***** your wi-fi / wireless password?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.