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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Officejet 5740.Verizon cleared up my slow internet. BUT

Customer Question

Officejet 5740.Verizon cleared up my slow internet. BUT changed my WPA security password ***** out said run wireless setup wizard to re enter your WPA security passphrase. Can I do it with your help Thanks A Christina Giannini (###) ###-####
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.


I'm sorry about the issue. What happens when you go through the wireless setup on the printer's screen? What happens when you enter your new wireless / wi-fi password ***** the printer? Is there any error or message?

Do you mean you have lost your wpa password ***** your wi-fi / wireless password?

What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.