Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
We can resolve this problem by uninstalling your printer software completely and reinstalling it.
I apologize if you received a pop-up ad for Premium Service. It came from the system, not from me. Secure Desktop Support would only become necessary if you were unable to follow my detailed directions.
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Please hold on while I review what you have already done to solve the problem.
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First, you need to uninstall all the software for the Canon MG5660 by going to Control Panel > Programs > Uninstall a Program. Be very carefulnot to uninstall any other programs while you are scrolling and selecting the software.
If you want to have a usb connection, you can leave the usb cable attached. You do not need to disconnect it for this procedure.
Next, you need to download and install the latest drivers from the official Canon website, so that you will be guaranteed to get the latest bug fixes and updates. You can do this by selecting the following link: http://tinyurl.com/zk32lkp
After uninstalling the software and before reinstalling the drivers, if you have not already done so, you should restart your computer.
After rebooting your computer, you can get back to this conversation by selecting the link in your email notification.
If you are satisfied with my information and advice, please be sure to give me a Good or Excellent rating. If you are still having problems, please let me know. If you have any more questions, of if there is anything else I can do for you, please do not hesitate to ask. My name is ***** ***** I am grateful for the opportunity to be of service.
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Before reinstalling the printer drivers, go to Control Panel > Hardware & Sound > View Devices & Printers and delete the old print server icon for your printer. If you have already installed the drivers, you can rename the new print server icon, so that it will have the original name.
When selecting the link above, repeated here: http://tinyurl.com/zk32lkp, select the first item listed, which is the MG5600 SEries Full Driver & Software Package (Windows 10/10 x64).