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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I get a document scanned on a MP6320? I t the scan

Customer Question

How do I get a document scanned on a MP6320? I hit the scan button and the screen shows a scan gong on without any noise or motion by the printer.
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Do you mean the model MG6320 (not MP6320), or is it another model?

Was scanning working fine previously? Is there any error or message?

Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 8 months ago.

After scanning, do you see the scanned file in your Documents or Pictures?

Is there a program called (Canon) IJ Scan Utility on your computer? If yes, what happens when you use that program to scan?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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