Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Please state what problem you are having?
No, I am with an independent internet information company that provides technical support for printers.
You need to remove the paper supply, open all the doors, check all the paper paths, and close all the doors. This should reset the error condition, even i you do not find any paper jam. If the printer still will not feed paper after doing this, disconnect the power cable for at least ten (10) minutes. Then reconnect the power cable and press and hold the power button until the power comes on. Please let me know if this fixe the problem.