Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi Ed and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, for the copy quality issue let's start with the basics; proposed preliminary tries (if have not been done) would be to change the settings to suit your preferred printout quality in copy mode; Auto, Photo or Text.
It may also be necessary to adjust the Contrast and the Brightness. In some instances, even the Color.
A review of the relevant information from the User's Guide HERE.