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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14576
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MP530 won't print from the PC or copy a document. This

Customer Question

My MP530 won't print from the PC or copy a document. This occurred after there was a message to change the PGBK5 cartridge, which I did - with 4 different cartridges. When I tried to print a document, nothing would print. When I copied, nothing would copy. I did the recommended maintenance checks and deep cleaning, and the test page still shows that the PGBK5 cartridge is not printing (and causing nothing to print). Any suggestions?
Submitted: 8 months ago.
Category: Printers
Expert:  John replied 8 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

If you are using genuine Canon cartridges but you still get the issue, then please try with a printhead cleaner like this one ====> Print Head Cleaning kit for HP and Canon Printers: 5oz 150ml <=== Click Here

This should fix your issue, otherwise the printhead is defective. In that case if the printer is still in warranty you can get a new one for free. If the printer is out of warranty and the printhead cleaner doesn't fix the issue (very unlikely) then I recommend to buy a new printer, because a new printhead can be very expensive, usually more expensive than a new printer.

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Thank You and I wish you all the best. GOD Blessings!!!

John

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