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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Photosmart 5510 wont print. Alignment page only had word

Customer Question

Photosmart 5510 wont print . Alignment page only had word important and then color squares.
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know the operating system installed on the computer connected to the printer

how is printer connected..usb or wifi

Customer: replied 11 months ago.
Wifi
Customer: replied 11 months ago.
hP pavilion g7
Expert:  Michelle replied 11 months ago.

ok...click start..control panel..devices and printers

right click on printer icon..click on printer properties

click on print test page

let me know if it prints a blank sheet or the logo or few parts of the test sheet

Customer: replied 11 months ago.
I don't have a start . I have Windows ten
Expert:  Michelle replied 11 months ago.

right click on the windows logo on bottom left and then click on control panel from the pop up menu

Expert:  Michelle replied 11 months ago.

click on

devices and printers

right click on printer icon..click on printer properties

click on print test page

let me know if it prints a blank sheet or the logo or few parts of the test sheet

Customer: replied 11 months ago.
Am in and have moved to printers shows my printer with a green check. But there is a photos art class driver next to it
Expert:  Michelle replied 11 months ago.

did you right click on the printer icon and click on printer properties and click on print test page

Customer: replied 11 months ago.
I clicked control panel, clicked hardware sound,clicked devices printers, went to advanced printer setup got no devices found
Expert:  Michelle replied 11 months ago.

got it..

  1. from the printer home screen, touch the Right Arrow to got to Setup.

  2. Touch Tools, and then touch Clean Printhead

Expert:  Michelle replied 11 months ago.

once it prints a test page try printing something and let me know if it prints normally or a blank page

Customer: replied 11 months ago.
Test page says Windows test page and a picture of printer
Customer: replied 11 months ago.
Only thing on paper is blocks of color on bottom of page.
Customer: replied 11 months ago.
Prints blank page
Expert:  Michelle replied 11 months ago.

please perform the head cleaning as listed below

  1. from the printer home screen, touch the Right Arrow to got to Setup.

  2. Touch Tools, and then touch Clean Printhead

  3. try printing a page and check
  4. if still the same problem, then remove cartridges and printhead.
  5. clean the nozzles with cotton swab and alcohol and then reinsert ink and printhead
  6. try a print and check
  7. let me know how it goes