How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Brother MFC-J870DW printer shut off after plugging it in,

Customer Question

My Brother MFC-J870DW printer shut off after plugging it in, in about 2 minutes. I have tried different outlets and in about 2 minutes It goes blank again. No error message and cannot print when it is on
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi, My name is ***** ***** i will be assisting you

Please remove the ink cartridges and paper from printer

turn off printer and unplug power cord

keep the ON button pressed for 10 secs

wait for a minute

plug in power cord and turn on printer

insert ink and then insert few sheets of paper in tray

try to print something

let me know if it stays on or shuts off

Customer: replied 8 months ago.
Does not print and shut off again after a few minutes
Expert:  Michelle replied 8 months ago.

do you get any error message before the printer shuts down

Customer: replied 8 months ago.
Please refund my money from PayPal.. This did not work and I am replacing my printer. Thank you. Deb
Expert:  Michelle replied 8 months ago.

no problems. you can contact our customer service for the same

US/Canada : 1.***-***-****
Available 6am to 6pm PST