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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a XP-620 printer which is only a few months old. It

Customer Question

I have a XP-620 printer which is only a few months old. It said I needed to replace a cartage which I did. However it keeps telling me I need to replace the same cartage. I have turned the print completely off several time to see if it would reset but that does not solve the problem. Any suggestions?
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi, My name is ***** ***** i will be assisting you

let me know the operating system installed on the computer connected to the printer