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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14598
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer PIXMA MG5320 - feeds paper but does not print.

Customer Question

Printer PIXMA MG5320 - feeds paper but does not print. Wireless Printer IMac Computer
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Am I connected with technician?
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Have you connected the printer to your wireless network already?

Also, if you try to make a copy from the printer itself, does it work?

Thanks,

John

Customer: replied 1 year ago.
Will copy--no problem there. Just not printing from computer. Recently upgraded browser to El Capitan. Could this be the problem?
Expert:  John replied 1 year ago.

Was it working well before upgrading to El Capitan?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
No problem prior to switching to El Capitan.
Expert:  John replied 1 year ago.

OK, please download and install this driver "mcpd-mac-mg5300-11_7_1_0-ea17_2.dmg" from here ===> DRIVER <=== Click here

Download and install it, then try to print.

If that does not work, please let me know so we can try with the Gutenprint drivers.

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Thank You and I wish you all the best. GOD Blessings!!!

John

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Customer: replied 1 year ago.
What is file name?mcpd....,,,,,?
Customer: replied 1 year ago.
Downloaded and nothing happens. Printer icon bounces on computer screen and message Support 300 -
Customer: replied 1 year ago.
When initially contacting was asked for CC and indicated charge for first month. Is the $25 shown above in addition to that
charge?
Customer: replied 1 year ago.
John - Printer and computer still not working. Now it prints the copy I made when you asked I check to see if it would copy.
Frustrating.
Expert:  John replied 1 year ago.

Please follow the steps below.

1- Download the Gutenprint 5.2.111 drivers. You can download them from here:http://gimp-print.sourceforge.net/MacOSX.php <=== Click here

2- After the download finishes, install it.

3- Unplug the printer from your computer

4- From your computer, go to Apple icon on the upper left corner, then click System Preferences and then click "Printers & Scanners"

5- Select the printer and delete it clicking the [-] button

6- Right click a blank space under "Printers" and choose "Reset printing system". If Right click does not work, press the control key on the keyboard while you click on the white area.

7- Restart the computer going to the apple icon again on the upper left, then click Restart, Restart.

8- Then when the computer is restarting, plug the printer back to the Mac using its USB cable.

9- Now please go to apple icon, System Preferences, Printers & Scanners, and click the [+] button to add it. Make sure the printer is ON and plugged to the Mac with its USB cable (recommended). If you don't have a USB cable for your printer, follow the step below as well:

10- Then click Use: Select Software, Canon MG5320 or MG5300 Series - CUPS Gutenprint v5.2.11

Please keep me posted

Customer: replied 1 year ago.
Expert very cordial and nice but could not help with problem. Please remove me from just answer . Thank yiu

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