I'm sorry about the issue. Was there any change recently to your internet modem / router device(s)?
Do you have windows xp, vista, or 7, or 8, 10, or mac laptop?
Please reply at the box below. Thank you,
Can you please try the following:
Turn on the printer if it is not already on.
On the printer device, touch the Wireless signal icon.
; the Wireless screen will display.
Touch the gear (Settings) icon .
Touch the option Wireless Setup Wizard, then follow the on-screen instructions to connect to your wi-fi / wireless network name.; (Note: If you have wi-fi / wireless password ***** key, it is case-sensitive.)
If successful, then check printing from the computer.
- If there is still any issue, please answer my questions in my previous reply above.
When you are available, please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.