Hello. My name is ***** ***** I can help you solve your problem. I assume that you have executed a clean printhead process using the menus on your control panel and that this has not resolved the problem. It is going to be necessary for you to remove the printhead and clean it manually, because the color inkjets are clogged with dried ink. I can show you how to do this for an additional charge. Do you want to proceed?
You are welcome. This question will stay open for one week. It is not that difficult to do. Please let me know if you change your mind. Thank you for choosing Just Answer.