Hello. My name is ***** ***** I can help you solve your problem. i Know that it is not a printer problem. I have had the same scenario occur, where I was uploading photos to a website that would not accept high resolution photos. This is a common occurrence. If you are still interested, I will let you know what application you can use to reduce the resolution of your photos to achieve a smaller lfile size.
...to achieve a smaller file size.
I am glad that you have resolved your problem. I was unable to locate your product manual online. Good luck to you, and thank you for choosing Just Answer.