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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Blue will not print on HP Officejet pro 8500. I replaced the

Customer Question

Blue will not print on HP Officejet pro 8500. I replaced the cartridge and cleaned the print heads
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I keep getting additional requests for money and another expert. I'm confused.
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how old is the printer. also did the problem start after changing inks or it was even before that

Customer: replied 1 year ago.
The machine is maybe eight years old. It ran out of ink (blue) so I bought a cartridge at Staples, installed it and still no blue. I pulled and cleaned the print heads and still no blue.
Customer: replied 1 year ago.
Is anyone there?
Expert:  Michelle replied 1 year ago.

let me know the time you will be online and available we will have to follow a series of steps online so that the blue ink issue gets fixed.

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