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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14588
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My name is ***** *****. My Brother MFC-255CW won't print

Customer Question

Hi. My name is ***** *****. My Brother MFC-255CW won't print black even though I just replaced the cartridge.
JA: Thanks. Can you give me any more details about your issue?
Customer: There was a Yellow cartridge where the black belongs. Not sure how that happened. Didn't realize that. Bought a new black cartridge today and replaced it. But still prints almost yellow.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  John replied 10 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

It could be that there is yellow ink still inside the black ink receptacle on the printhead. Please try printing -let's say- 10 pages to see if the black ink starts to flow.

If after 10 or 15 pages the black ink doesn't show on paper, please let me know if the ink cartridge is genuine Brother, or is it refilled or generic?

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Thank You and I wish you all the best. GOD Blessings!!!

John

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