Hi,My name is ***** ***** i will be assisting you
please let me know that did the problem start only after replacing the black ink or it was there even before that
Please follow these steps
On the printer , press the Setup icon (picture of a wrench) .
use the arrows to go to Tools and press OK.
use arrows to go to Clean Printhead and press OK.
once the printhead cleaning completes a test page will print
if there is no black follow the below steps
remove the cartridges and with a cotton swab and alcohol clean the nozzles of the cartridge and head ensuring they are not clogged
you can also shake the black cartridge a bit
then reinsert ink and try a print
let me know the status and i will suggest further accordingly