I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
I understand that you don't want a membership. I see that requested a remote session, but your payment for that has been declined by your bank or credit card company. They may have mistakenly blocked the payment. You will need to contact the bank or credit card company, ask them to allow the payment, and then try again.
I cannot solve the problem because your payment didn't go through. I do not work for free. Do you want to try again?
Thank you :)