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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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This is my last try. lol have a model X4530 PRINTER BOUGHT

Customer Question

this is my last try. lol have a model X4530 PRINTER BOUGHT IN 2008. TIME CABLE INSTALLED NEW WIFI-MODEM UBEE. PRINTER WILL COPY BUT WILLNOT CONNET TO NETWORK OR CANNOT PRINT FROM COMPUTER.
Submitted: 8 months ago.
Category: Printers
Expert:  Jason Jones replied 8 months ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 8 months ago.
OK BUT WHAT AM I BEING CHARGED. i DONT WANT A MEMBERSHIP. JUST AN ANSWER TO MY PROBLEM.
Expert:  Jason Jones replied 8 months ago.

I understand that you don't want a membership. I see that requested a remote session, but your payment for that has been declined by your bank or credit card company. They may have mistakenly blocked the payment. You will need to contact the bank or credit card company, ask them to allow the payment, and then try again.

Customer: replied 8 months ago.
IF U CANNOT SOLVE THE PROBLEM today, cancel. i should not be charged
Expert:  Jason Jones replied 8 months ago.

I cannot solve the problem because your payment didn't go through. I do not work for free. Do you want to try again?

Customer: replied 8 months ago.
again, no membership fee, just pay for solving the probem today.
Customer: replied 8 months ago.
no cancel all. I will call visa to make sure I was not charged. thanks anyway. glenda i am trashing the printer and computer lol
Expert:  Jason Jones replied 8 months ago.

Thank you :)

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