Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of the printer?
Please note however that while I'm happy to help you with both of these issues, this is a "per use" service, and I can only address one question at a time. Pick which one you'd like to work on here, and you can post the other topic separately.
Have you ever received a fax on it before?As a quick test, have someone send you a fax, and when it rings, press the black/start button on the hp, and let me know if it receives then.
Can you tell me what you see on the display when someone tries to send?Have you been able to receive on it successfully before?