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MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9011
Experience:  I have been fixing Printers and copiers for over 30 years.
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I am having trouble getting my hp office jet 4620 printing

Customer Question

I am having trouble getting my hp office jet 4620 printing black copies, color works and I have put in new black ink and I get nothing.
Submitted: 7 months ago.
Category: Printers
Expert:  MasterFixIt replied 7 months ago.

Hi, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

I need to know one thing to be sure what is wrong.

How old is your 6420 printer?

Thank you

Tech Michael

Customer: replied 7 months ago.
It is a 4620 to years
Customer: replied 7 months ago.
It is not hooked up to the computer
Customer: replied 7 months ago.
You can not hook up to the printer
Customer: replied 7 months ago.
Can you tell me what is wrong?
Expert:  MasterFixIt replied 7 months ago.

What did you mean here?

"It is a 4620 to years"

I knwo its the 4620 model sorry I just mixed the characters lol.

How old is your HP Office jet?

Customer: replied 7 months ago.
I want to cancel this thank you
Expert:  MasterFixIt replied 7 months ago.

Hi that's fine, please rate my service kindly so I can close this for you.

If you still want assistance with this let me know no cost for that;-)


Tech Michael