Hi, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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I need to know one thing to be sure what is wrong.
How old is your 6420 printer?
What did you mean here?
"It is a 4620 to years"
I knwo its the 4620 model sorry I just mixed the characters lol.
How old is your HP Office jet?
Hi that's fine, please rate my service kindly so I can close this for you.
If you still want assistance with this let me know no cost for that;-)